About us & FAQ’s

ScentedSoapsAndCandles.com is a quality website specialising in highly fragranced handmade soaps and candles, made of the finest quality, here in the UK. All our products are suitable for both Vegetarians and Vegans, and we are very careful to ensure that no ingredients have been tested on animals.

Which Payment methods do you accept?

Payments can be made securely via Paypal. We will accept Cheques/Postal Orders, please contact us for payment details.

How long before I receive my Order?

Handmade products

All Bath Products are normally despatched within 7 working days, often sooner. For Wax Products please allow up to 21 working days to receive your order as everything is made especially for you to ensure you only receive fresh stock. Please allow an extra 5 working days if outside of the UK.

All of our products are tested before we allow them to go on sale to ensure customers only get quality goods. No products are tested on animals.

What are the advantages of signing up for an account with you?

You will automatically get access to the services listed below:

Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.

Address Book – We can now deliver your products to an address other than yours! This is perfect to send birthday gifts direct to the birthday-person themselves.

Order History - View your history of purchases that you have made with us.

Products Reviews - Share your opinions on products with our other customers.

Can you supply Candle orders in a Fragrance that is not listed?

If you cannot find the fragrance you require, let us know and we will try and get it for you. We have over 500 different fragrances to choose from, however, if we need to get fragrances in for you this will add an additional two working days to the despatch of your order.

What is your returns policy?

ScentedSoapsAndCandles.com has a policy that if you are not happy with your purchase you may return it to us in it’s original condition for a full refund or replacement. You must contact us within 24 hours of receiving your order before returning any items to us.

If you would like us to answer any other questions please feel free to ask. Our contact form is HERE